Does “tweeting” mean you’ve figured it out? Does knowing how to “friend” someone qualify you as a modern marketer of the new advertising age? Hardly. In fact, reaching that lofty goal is less about the tactics we employ, and more about our overall approach to the complexities of the modern consumer.

Our jobs are becoming more demanding. Big businesses now operate in a multi-market, multi-lingual, and frequently multi-brand world. A world filled with commercial and cultural nuances. The modern marketers I respect are finding ways to address these nuances by developing cross-market and cross-brand efficiencies. They’re fostering smarter collaboration across teams, agencies, and disciplines, producing big brand ideas that transcend tactical executions and work in markets of varying sophistication, and they’re leveraging their scale to lower costs while focusing their marketing dollars in the right growth areas. All while producing great work.

My personal fascination lies in the fact that digital marketing — and at a minimum Internet based technology — is helping to drive this evolution. Digital marketing is at different stages depending on which markets you are working in around the globe. But in almost all instances, it seems to function as the great connector that helps to bring cross-channel experiences to the consumer.

Digital, once deemed complex and expensive by the rest of the advertising world, actually offers the ability to produce re-usable libraries of common tools that can be shared across markets and brands, empowering them to focus their budgets on brilliant creative ideas instead of unnecessary technology that had been used multiples times in the last year by other agencies and brand teams.

Social media monitoring tools can be set up for enterprise businesses and deliver intelligence to multiple brands across multiple markets at reduced costs while facilitating a deeper understanding of the consumer. Web based collaboration tools are helping to produce better ideas, faster, with equal input from brand agencies, digital agencies, and media agencies.

I’m not discrediting the importance of innovation. I’m the world’s worst culprit for loving new exciting platforms in digital marketing. I just think we need to step back and reevaluate what makes us pat someone on the back for being in a “digital master class” that understands modern marketing. Some of the biggest companies in the world who frequently get accused of being laggards are realizing how scale and digital marketing play VERY well together, and could form the cement in their global marketing initiatives.

In the end, modern marketers are putting their money where there mouth is and, as a result, giving their agencies what amounts to a thinly veiled, but no less justifiable ultimatum: show us results, the analytics to support them, and develop creative in a cost effective way, or we’ll find someone who can. We should all heed the warning. Those who don’t? Well, then they don’t know “tweet” about modern marketing.

Thank you Gigaom

So I’m an iPhone user, and so are most of my friends … but I really think the new gold mine is Android; I was playing with the HTC Hero and Samsung Moment today, Droid Eric over the weekend, and can’t wait to get my hands on a Nexus One … With 50 new Android phones coming out this year, an open app eco-system, and 4G coming out this year, I really can’t wait to see the outcome …

Oh, I was playing with some custom phones I bought from China with Video conferencing over Wifi and it works awesome… so 4G/Wiki, Android OS, free cloud hosting, Google Voice / other VoIP providers … New communications are here, this will be an interesting year.

Before answering what does it take to make a successful iPhone application we have to define what makes an application successful. Sapient always asks why are we building something, what are we trying to achieve, and how are we going to measure it; so starting from top down, what are the business objectives, the key performance indicators, and all metrics. iPhone applications usually serve one of two purposes: drive brand or drive revenue.

Objective: Drive brand
Applications that drive brand most likely are free since they have to target a broad reach. Objective is usually increase awareness, brand recall, or word of mouth, and is traditionally measured based on simple downloads, usage, and extended with how many share with friends, stickiness, and engagement levels. A good way to take it one step further is tie in social media monitoring and analyze share and velocity of voice, general sentiment, and overall impact of the application within social conversations.

Now that we understand how to measure it, what will the application do? Nowadays brands cannot push messages to the consumers, they have to provide value and we generally call it brand as an enabler. Applications that drive brand usually fall under one of two categories: be entertaining or be useful. Entertaining applications usually have a wider adoption, more downloads, but less engagement as users open it just a few times before they get bored. Useful applications have a smaller reach but higher engagement; less users will download the application, but they will use it much more than simple entertainment applications. However the key for both types is simplicity.

Objective: Drive Revenue
Revenue can be driven directly by the application, or indirectly but multi-channel tie-in with retail and stores. Indirect revenue usually aims to drive users to store fronts, partners, or provide reasons for the user to purchase products or services. Whereas direct revenue is generated by the application. Measurement towards these objectives are always dollars.

Direct revenue can be generated from advertising or downloads, and both have different strategies. Revenue from advertising is similar to brand-driven applications: it aims to reach as many users as possible by providing free entertaining or utilities, and collect revenue through 3rd party advertising. However, download revenue can be a little more complex as it involves pricing strategy.

The secret to maximize download revenue is pricing. The most popular paid applications are priced between $0.99 and $3.99, with predominant 99 cent applications. These applications are what we call the big-fast-sales. Most users download them and use them once or twice; they’re predominantly entertainment and provide small value to the consumer, but the mass download provides great initial revenue and then stops. The most grossing applications are actually priced between $4.99 and $9.99 at 44% and account for 44% of revenue. These applications are downloaded less, but used much more often as usually they do provide value.

Here’s a simple framework to determine your iPhone application strategy

• Set objectives – what is successful?
  • Drive Brand – Free
    • Entertaining
    • Useful
  • Generate Revenue
    • Direct Revenue
      • Business models
        • Free apps
        • big fast sales
        • sustained sales
      • Revenue Models
        • Thru ads
        • Thru downloads
          • Pricing Structure
            • Most popular $0.99 at 50% and 0.99-3.99
            • Most grossing $4.99-9.99 at 44%
    • Indirect Revenue
      • Cross / Multi-channel
      • Point of Sale

Conclusion
So what does it take to make a successful iPhone application? You need a strategy, know what you want, how to get there, and how to measure. Keep it simple, make it engaging, and provide means to share and pass-along.

Alabama's Local 15 News Live Twitter Billboard

A few days ago I found this shocking blog claiming “Live Twitter News Billboard Leads to Social Media Fail“… go ahead, read it and see if you agree.

First, the fact that they pulled off a digital billboard with live tweets is awesome.

So now ask yourself, what was the cause of this event? live tweets? twitter? social media?

The answer is none of the above. The only reason this happened is due to organizational readiness. There are two factors here:

1. Are they ready to accept that people talk? Does it really matter if something like this shows up? how much is it really going to affect their brand? is it really a failure? what are the thresholds and limits?

2. If it is a concern, why didn’t they implement a simple keyword filtering? Any simple profanity filter would have caught the word ‘rape’.

3. If simple keyword filtering is not enough, they could easily have hired a moderation company. Moderation could have been pretty simple to do … would require a person/company to approve every tweet to go live on the billboard. Depending on the refresh rate and how real-time this billboard gets the data, this task could be really simple. Just refresh it every 10 minutes, select 140 tweets per day, done.

So did Twitter lead to failure? I don’t think so … they agency should have added a few precautions, but even without anything in place, the fact that I’m blogging about this and giving props to their agency for innovating digital out of home advertising is great for a local news station … I think it was well worth it.

Panelist |   Jeannette Kocsis, SVP Digital Marketing, Harte-Hanks, Inc.
Panelist |   Ujjal Kohli, CEO, Rhythm  Media
Panelist |    Kyle Outlaw, UX lead, Razorfish
Panelist |    Ken Willner, CEO of Zumobi
Panelist |    Jamie Wells, Director, Global Trade Marketing, Microsoft  Mobile Advertising
Moderator |   Rob Gonda, Director of Digital Strategy & Innovation, Sapient

Topic was Mobile Web Vs. Mobile Applications; it was pretty interesting, Ken and Jamie as more vocal and Ujjal with some nice comments for debates. Jamie plugged Microsoft so much that it almost became a game, and I had to get back at him towards the end; he said he wanted to pick up a fight, crowd always loves that.

Please check it out, it’s long, but hopefully you’ll find it useful and entretaining.

1) Open http://www.chromeexperiments.com/detail/canopy/ and click launch experiment … tried it with Firefox 3.5, Safari 4, and Chrome 4 beta … Chrome wins by far …. granted, this code was built to showcase Chrome specific advantages and should not reflect Safari generic JavaScript performance, but it’s pretty sweet.

2) Chrome Extensions : https://chrome.google.com/extensions … wow, I had no idea this existed… this is the main reason I like Firefox, all the nice tools …

All n’ all, I still use Safari as my main browser, Firefox to look behind the scenes, dev tools, and now I’ll try Chrome a little more too.

P.S. Posting this entry using Chrome to test wordpress compatibility; thus far, all good.

[update] P.S.2 Extensions does not seem to work for Mac. Hopefully they’ll enable them soon

[update] P.S.3 Enable extensions for Mac through this little hack-around

I’ve been really struggling to keep up with my blogging and professional writing lately. Hopefully I’ll get some more time in December when I take some time off. In the meantime I’ll share a very simple funny email my friend Jill Schoen shared at the office.  I’m assuming these are real, either way they’re absolutely classic.

As the title says… “Some People Should Not Have Facebook”…

ENJOY!

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Simply put, I’m excited about the potential of mobile marketing and particularly the convergence of social networking and mobile. New capabilities on phones are opening doors to limitless new marketing innovations and, simultaneously, developing countries are having entirely new segments of their population enter the digital world. I spend a lot of time in the day dreaming about how to bring entirely new digital experiences to people, but I think we need to proceed with caution. Marketers, the frequently reckless group of individuals we are, are in danger of screwing it up (again).

Consider the lessons from social media. One of the factors that caused so many marketers to fail in this space is they forgot basic web etiquette and lost sight that all successful marketing (on the modern web) is some form of value exchange. Consumers must be approached in a way that is not disruptive or disrespectful of their time. Social media was never free — the buzz created around your brand or people’s willingness to come together as a community was earned. They would tolerate a certain amount of advertising if it was a reasonable value exchange.

Mobile, the ever-present digital touch point, is for many of us not only an essential daily tool, but also a place of great privacy and perceived intimacy. We’re far more sensitive about the “value exchange” in the mobile world. In addition we don’t click ads as often because, in my opinion, we’re frequently trying to get quick digital or social experiences on the mobile device in between other events. We have frequent interaction with our mobile devices, but the sessions might be shorter.

Sometimes I like to talk about the “paradox of marketing.” As marketers we feel obligated to get our clients/brands where the eyeballs are. We then descend on that thing like vultures and in most cases we destroy that thing we originally loved and saw as an opportunity to reach consumers. (Think George from “Of Mice and Men” with the rabbit.) We’re currently in the process of killing Twitter as well.

The next great mobile revolution will be focused on the culmination of social networks, geo-location services, content creation/sharing, augmented reality and the functions that come with rapidly increased bandwidth, such as live streaming video. My fear is that marketers will be irresponsible and will use these technologies to pound consumers with horrible interruptive ads that make consumers revolt against mobile marketing. We’ve already had epic failures with some marketers’ mass SMS broadcasting and then the totally idiotic idea of connecting to discoverable Bluetooth phones when they’re in proximity of a broadcast point.

There’s so much new technology that has the potential to redefine interaction between brands and consumers, but unfortunately too many of us are still using advertising techniques that we’ve used for the last century — and they are primarily disruptive in nature.

The “techies” have done a great job of continuing to innovate and evolve the medium. Now it’s time for marketers to show the same passion for innovation and evolve with the medium, rethink our approaches and be respectful of the most intimate of digital touch points. We’re marching into holy ground with mobile marketing and if we’re not careful a select few of us will ruin it for the rest of us and this time, I don’t think consumers will be as forgiving.

Finally, AT&T’s long-awaited MMS update for the iPhone is finally ready. Just plug your iPhone into iTunes and hit the “Check for Update” button.

You should get the dialog message above, saying: “An update to your carrier settings for your iPhone is available. Would you like to download it now?”

Hit “Download and Update” and wait a few seconds, then go to your iPhone and launch the Messages app. There should be a little camera icon to the left of the text input box at the bottom. Hit it, and you’ll be able to send pictures or video with your text messages.

Some users are reporting they have to manually reboot their iPhone after installing the carrier update.

PS: Haven’t tested if this has any effect on the tethering profile update

I’m sure I’m not the first one to tell you: We’re in a recession.

The doom has advertisers hanging signs along the lines of “Will Work For Food” on their agency walls, and marketers continue to face facts and figures like these, from Forrester’s 2009 Global CMO Recession Survey: 71% of marketing budgets have been reduced this year, and more than half reported reductions greater than 20%.

Now here comes the curveball: I think this might be the best thing that has happened to our industry in decades. Yes, I said that. While I have empathy for those that have lost jobs and the extra pressure many of us are facing, it’s also forced us to innovate, reinvent ourselves, think more strategically, and, most importantly, bring a level of sophistication and maturity that, in my opinion, has been desperately missing from digital advertising throughout most of the industry.

There are five trends I believe are reshaping the face of marketing.

Brand as an enabler
We’re moving away from short-sighted, highly sales-driven marketing campaigns in favor of long-term brand platforms that use evergreen content to add value to your day. Examples include Nike+, whose latest effort serves as an enabler of self-discovery and health and delivers a sense of community within the running world. Bank of America’s Small Business Online Community is also a great example in that it helps business owners to share knowledge. A final example is Kraft’s iFood Assistant iPhone app, which adds convenience to recipe planning.

All these initiatives gave something while asking for little or nothing in return. But they’ll ultimately help foster a relationship with the consumer that builds brand value, loyalty and engagement for less money than the cost of repetitive ad campaigns.

Distributed content
This trend moves us more in line to the modern digital ecosystem. It’s fragmented and complex, with consumers interacting through many devices and sites. Modern digital marketers have recognized that in terms of the consumer, the center is everywhere. As a result, digital content is now designed to be syndicated, reskinned and reformatted while still remaining relevant. This evolution is pushing advertisers away from building million-dollar microsites and toward smart, tactical ideas that revolve around specific needs or even communities. Now consumers can access similar content across primary websites, partner sites, widgets, applications, social presences, blogs and mobile devices. They can even enjoy entire rich experiences without ever visiting a primary brand site.

Customer service as marketing
While a great product or service backed up with great customer support or service remains your biggest asset in achieving success, never before has the vehicle of customer service become one your best methods for connecting with consumers in a social-media-driven web. Big business is taking notice, with brands like Comcast and Dell changing consumer sentiment around their brands and engaging them in the communities in which they reside. Better yet, they are doing so in a way that feels natural and adds value to the conversation, all while driving additional sales, boosting loyalty, and lowering operational and marketing costs.

Next-generation listening and targeting
As the way people spend their time becomes increasingly fragmented and marketers continue to face growing pressures to demonstrate the value of our services, the tools we are using to do so have undergone a significant evolution. More than 100 technology firms are offering variants of social-media-monitoring tools that measure not only references to key search terms but also the sentiment of the messaging around them. In doing so, these tools not only provide insight into customer behavior that extends miles beyond surveys and focus groups, they help to inform media strategies that include both media buying and influencer marketing.

As an industry we have moved beyond basic web and campaign analytics. Marketing firms are now able to monitor the entire customer life cycle with significantly more accuracy and then track the correlation between traditional, digital and commerce channels and customer conversion.

Meaningful metrics
Deep analytics and tracking are enabling meaningful insight. As a result, in its ongoing path to full maturity, digital marketing is finally adopting meaningful metrics that we can equate back to real business value. Now marketers are moving beyond digital-campaign measurement standards such as traffic and are instead mapping key performance indicators back to metrics and ultimately the conversation funnel, which includes the different levels of engagement — awareness, consideration, purchase intent, purchase and loyalty.

A massive recession is never a good thing, but it’s safe to say that someday, when the marketing sun is in full shine, we will find that some good came from it.

(As Featured on AdAge.com)