Alabama's Local 15 News Live Twitter Billboard

A few days ago I found this shocking blog claiming “Live Twitter News Billboard Leads to Social Media Fail“… go ahead, read it and see if you agree.

First, the fact that they pulled off a digital billboard with live tweets is awesome.

So now ask yourself, what was the cause of this event? live tweets? twitter? social media?

The answer is none of the above. The only reason this happened is due to organizational readiness. There are two factors here:

1. Are they ready to accept that people talk? Does it really matter if something like this shows up? how much is it really going to affect their brand? is it really a failure? what are the thresholds and limits?

2. If it is a concern, why didn’t they implement a simple keyword filtering? Any simple profanity filter would have caught the word ‘rape’.

3. If simple keyword filtering is not enough, they could easily have hired a moderation company. Moderation could have been pretty simple to do … would require a person/company to approve every tweet to go live on the billboard. Depending on the refresh rate and how real-time this billboard gets the data, this task could be really simple. Just refresh it every 10 minutes, select 140 tweets per day, done.

So did Twitter lead to failure? I don’t think so … they agency should have added a few precautions, but even without anything in place, the fact that I’m blogging about this and giving props to their agency for innovating digital out of home advertising is great for a local news station … I think it was well worth it.

This is one of those instances, and I can’t believe I was not able to verbalize this before.

For most of modern marketing, we have operated on a constantly revolving cycle of campaigns, the goal of which has been to pique interest and in doing so drive sales, ensure retention, or create awareness. In most instances these campaign run and spark a quick burst of conversation or buzz, which then diminishes over length of the campaign. In the end what are you left with? One word: Silence!

Although we’ve lived in a marketing world dictated by campaigns that launch with a bang and then fade away like the credits of a film, the script is changing. As you have read countless times before, social media is playing an ever increasing role in media and brand strategies. In this world consumers demonstrate loyalty and brand evangelism through a variety of social media behaviors (i.e., becoming a fan on Facebook, following the brand on Twitter) but most of all through, you guessed it, conversation. Truly great campaigns — those that will stand out in a digital-savvy world — are the ones that incorporate countless iterations, and in doing so keep their brand in the limelight. These campaigns all have one thing in common: They enable long-term, sustainable conversations.

The key to creating long term sustainable conversations is picking a campaign position or theme that encourages multiple points of view that are equally viable. Just think about it. If no one can ever be “right,” the conversation cannot end and in turn will evolve into an endless debate with the brand positioned directly in the middle.

Great campaigns that embody this ongoing discussion include Dove’s “Campaign for Real Beauty.” This campaign is centered on widening the definition and discussion of beauty. It’s a topic that literally has no definitive answer as it represents many things to many people. Subsequently the conversations around this topic are endless, as is its connection to the brand.

MasterCard has also established a brilliant long-term positioning in its “Priceless” campaign. You have seen the commercials about the memories of taking your child to their first ballgame or watching their first dance recital. Priceless moments are different to each of us, and they are intuitively experiences that people enjoy sharing and comparing with each other. Also, just like the Dove campaign, the conversation around “Priceless” moments is everlasting.

The next example comes from Nike and its positioning around various sports and the best way to achieve “athletic nirvana.” Again, this is an endless debate that sports enthusiasts will engage in with tremendous passion. Best of all, at least for Nike, is that there is no right answer, so the discussion, or argument, will most certainly go into extra innings.

Each iteration of these campaigns doesn’t create buzz; it reshapes the campaign, inspires further debate, and fuels a conversation that would exist with or without the brand.

Some brands, products and services are strong enough that consumers will argue their virtues regardless of their campaign. However, for the rest of us that are in the business of helping sell financial services or soap, it’s important that we find some meaningful human truth in the things we market. In doing so we allow people on both sides of the fence to create a dialogue, not just between brands and consumers but ultimately between consumers and other consumers, which, if you ask me, is the true definition of beauty.

The Autonomy Interwoven Social Media Analysis solution is a combination of the Autonomy Interwoven web content management system and Autonomy IDOL (Intelligent Data Operating Layer). It is designed to provide organizations with the ability to understand and leverage the conversations happening in social networks to make some money.

The technology uses clustering, pattern matching techniques and probabilistic modeling to understand sentiment, and can present marketers with a richer and more contextual set of data than traditional keyword spotting tools may be able to, according to Autonomy.

Anthony Bettencourt, chief executive at Autonomy Interwoven, argued that marketers have not been able to keep pace with the rapid changes taking place in consumer behavior.

“Social networks, which are by nature dynamic and unstructured forms of information, do not fit neatly into traditional, database-driven analytics systems,” he said.

“Interwoven’s meaning-based marketing approach, which can derive meaning from human-friendly information, and empowers marketers to automatically act on those insights, will transform how organizations engage with customers in the years to come.”

Once marketers have determined the trends on which they can act, they can use Interwoven’s TeamSite and LiveSite web content management products to deliver dynamic, targeted and optimized content to cash in on these trends, the firm said.

The company’s Optimost tool can then be used to run multi-variable testing on any changes to the site, according to Autonomy.

Twitter Search

This will make Twitter Search a much more complete index of what’s happening in real time on the Web and make it an even more credible competitor to Google Search for people looking for very timely content.

Twitter Search will also get a “reputation” ranking system soon, Jayaram told me. When you do a search on a “trending” topic–a topic that is so big it gets its own link in the Twitter.com sidebar–Twitter will take into account the reputation of the person who wrote each tweet and rank the search results in part based on that.

Jayaram did not say precisely how reputation would be calculated; he indicated that engineers are still figuring that out. But this, again, will make Twitter Search more valuable.

It has been suggested that Google is looking to acquire Twitter because it views it as a threat. That line of thinking is completely insane because Google isn’t going anywhere. The company is still the top dog in terms of financial stability, commitment to innovation and business strategy. Depending on what research firm you ask, Google owns roughly 80 percent of the search engine market and is still gobbling up market share. In terms of users, Twitter doesn’t even match Facebook’s potential as a rival. Twitter is simply not a threat to Google; in fact, the search giant could simply consume the Twitter API. The good news is that it probably won’t because Twitter is a piece of the greater problem Google is looking to solve.

There’s no question that the Web is getting crowded with content. The user-generated era is spawning such a huge amount of data that it’s nearly impossible to find anything with traditional keyword-based search anymore. The ideal search should be personalized and capable of referencing search history, relevance, social bookmarking, micro-blogging and contextual relevance with each search. Google has been working on this semantic Web model for a while because it will theoretically allow search engines to tell you what you’re looking for before you try to find it. As Twitter has created an online collective consciousness on virtually any topic, it makes sense that as Google labors toward its Web 3.0 ambition to organize all of the world’s data, that it would be interested in this new data stream. Real-time search is the catalyst to this goal, a cultural paradigm shift, but data without context is useless, and this is where Google excels.

Searching real-time content in its current state finds millions of stream-of-consciousness, rants, and blurbs that are largely irrelevant in their raw data format. However given the right context on the aggregated whole based on desired filters it could provide real-time opinions, sentiment, and behavioral data. If Google finds a way to track it back to the Web search it could be one of the aspects that help the semantic prediction model.

As online utilities, tools and content are created daily, search will have to adapt as well. Many people seem to think that Twitter will become the de facto medium of the common voice. This isn’t true. How does a 140-character opinion replace a full-length article on Wikipedia, a 30-second video spot, a corporate site or even financial or stock information? Humans interact with different channels because of varied contextual factors; relying on Twitter as the end-all be-all simply isn’t realistic.

Twitter is a single service, not the final piece of the puzzle for Google as an increasing number of companies publish real-time, user-generated content. A comprehensive real-time search engine would need to monitor a host of user-generated content from sites including Twitter, FriendFeed, Plaxo, Loopt, Brightkite, Facebook, LinkedIn, and MySpace as a baseline. There are companies already doing this but it’s still data with no context for the most part. These companies are currently charging some good money for their services, but it’s only a matter of time until someone like Google taps into this and makes it available for free.

Another fact that has flown under the radar is that Google has technically already entered the micro-blogging space via latitude. The service combines geographic data with micro-blogging and taps into the company’s existing gmail and Android platform user base as well as its deal with Apple’s iPhone. More than anything, this shows Google understands that context is king and will be the future of search.

Initiatives like micro-blogging, mobile and social media are helping companies get closer to the user experience to provide users with information when they need it most. Innovation is the key to success and whoever figures out how to combine social data with contextual information will have an opportunity to fundamentally alter the search engine landscape.

As featured on AdWeek.

Ethan Beard, Facebook’s director of platform marketing, said that the entire feed will be available through a single API call. A developer could recreate the entire Facebook home page if he wanted to or take parts of the feed and remix it to make something more interesting. For starters, I’d expect most Twitter clients to add the Facebook stream as an additional option. On Tweetdeck, for instance, you can read your activity stream, but you cannot respond in-line. The new Facebook Open Stream API is two-way, so it would allow developers to build apps which allow for that two-way communication inside the app.

This is a big deal. It potentially puts Facebook side by side with Twitter in all of these desktop and mobile client applications where a lot of the real-time conversation is happening and lets it compete head-to-head with Twitter. Whichever conversation stream is more interesting will prevail. [full article]

Facebook has taken notice, and this weekend has started recommending Facebook fan pages of some public personas and brand on its own site. (Sarah Lacy, Julia Allison, and Mark Cuban have all already made Facebook’s list.)

Nothing wrong with imitation. Nor is it the first time Facebook has looked to Twitter for inspiration.  Facebook’s recent redesign to emphasize real-time updates also took a cue from Twitter.

It seems like Facebooks is doing everything wrong. Facebook v2 totally annihilated any usefulness for Facebook applications… now Facebook v3 totally killed everything else but the stream … it seems like a giant over-elaborated, over-complicated, over-architected, over-scoped Twitter with some minor add-ons no one seem to care about anymore such as photo albums, apps, groups, and fan pages … Personally, I used to login to Facebook every day, now maybe once every week or two… grants, Facebook is still the fastest growing site, stats say that more people login to Facebook every day than people watched the superbowl, some analysis say that Facebook will have more traffic than Google in a few years… but I really want to see if there’s a dropoff in growth rate with the new design … who actually like it?

Coca-Cola Europe launched an interesting project for Sprite earlier this month that I think is worth noting.  “Green Eyed World” is a video series revolving around a 23-year old singer from London as she looks to fulfill her dream of becoming a star. The audience is able to influence her choices as she journey’s through the music world by commenting and voting on the site.

The audience can follow and interact with this 23-year old singer from London as she creates new opportunities for herself by following her dream.  By joining her journey online, the audience can influence her choices through commenting and voting directly in the GREEN EYED WORLD videos using their own Facebook profile.

The interesting twist is that the highly customized YouTube channel doesn’t include the familiar comments that we’re used to using, but only allows users to comment by logging in with their Facebook credentials via Facebook Connect. This function makes each comment act as a seeding element for the campaign across your friend’s list as well as allows you to easily see what your other friend’s have said about the episode.

This use of Facebook Connect stood out to me because it was completely replacing a very familiar commenting system, but I think it works for this branded entertainment campaign. The quality of the video looks solid. The videos views aren’t particularly high yet, but I think this could be very interesting to see how it plays out as it’s too early to see how successful it’s going to be.

The “Episode Zero” show will be immediately followed by several viral extras on YouTube and Facebook updates from Katie leading up to premiere “Episode One” of “Season One” on May 1st. Viewers can also download a free application for their iPod/iPhone in time for the beginning of the season.

There’s been a common misconception for quite sometime that social networks were only filled with teens and young adults, and although this still applies for some very youth focused networks like Habbo, the reality is social network use is now mainstream.

Inside Facebook ‘s latest data reveals some fascinating details about the Facebook’s user base. For example the number of US users over the age of 35 has double in the last 60 days, women over 55 years of age are the fastest growing demographic in the last 90 days, and the 26-44 year old age group now account for 41% of Facebook’s audience.

Facebook is just one of many social networks undergoing comparable demographic shifts. We’re living in an age where social networking and social media destinations site are big business and are easily as recognizable as major portals of five years ago. The concept of “social functionality” is being built or has already been built into most major sites and this trend will only continue as social networks de-centralize through tools like Facebook Connect.

What does all of this mean for marketers?

 
In a nut shell over 25’s are now open game on Facebook and not only are they are there in numbers but there substantially more comfortable with living in a socially networked online world.
 
I don’t think the marketing world has caught up and there’s a huge opportunity for brands to leapfrog their competition in this space.

If you look at the types of applications, groups, and friend pages that are being created in the social networking space they have a tendency to be focused on youth.  There’s a fairly wide gap in quality apps, groups or destinations that have been created by brands, as opposed to user generated, that are focused on subjects, needs, or desires that the over 25 age group have.

A quick word to the wise – if you represent an adult focused brand either internally or as an agency – you might want to look for user generated success stories first and participate in their success as opposed to starting from scratch. I think Coca-Cola hit the nail on the head recently. They leveraged the success of their existing fan base. They brought some of their best advocates and brought them even closer to their cause and inevitably made them fanatical advocates.

These kinds of shifts are not without repercussions. Our teenage kids and young adult children probably don’t want their parents watching witch boys or girls leave messages on their page, show up in photos with them, or even seeing if they’re answers on some kind of “booze” app.  Facebook has made some admirable attempts to allow us to isolate our friends into different groups to stop attrition and allow people to decide which information they share with which friends, but I don’t think this is going to be enough to stop youth from seeking out a new place to hang out in the virtual space.

The important thing to note though is that unlike a couple of years ago I don’t think youth leaving a social network is a sign of the end. Social networks are now mainstream enough to survive without being the next exciting thing (at least for a while).